The CDEx Forum

Cx

Re-Thinking Customer Experience for the New Normal

Wednesday, 1st September 2021

Dx

Accelerating Digital
Transformation


Thursday, 9th September 2021

Ex

Building the ‘Ready for Anything’
Workplace


Friday, 17th September 2021

Cx

Re-Thinking Customer Experience for the New Normal

Dx

Accelerating Digital
Transformation


Ex

Building the ‘Ready for Anything’ Workplace

The ongoing pandemic has converted every home into a mini-office. This simply increases the number of office locations to manage with multiple end point devices, WiFi networks, etc. The challenge is to enable a smooth Employee Experience to ensure enhanced productivity.

Customer interactions have also gone virtual due to the pandemic, curbing most business travel. The challenge before organizations is to figure out how to deliver excellent Customer Experience in a virtual world.

Many business processes have also lost importance in the physical world, meaning organizations have to squeeze the timelines of their Digital Transformation initiatives from a few years to ‘immediate’.

The Challenge falls on CIOs to Re-think how employees will work in a hybrid work environment, Re-think customer experience, as most conversations are happening virtually, and re-visit business processes to accelerate digital transformation.

Organizational growth in the New Normal therefore depends upon the Digital Experience is given to customers, employees and partners. How do you enable such an experience?

Cx

Re-Thinking Customer Experience for the New Normal

Date and TimeThe pandemic’s resurgence has caused a permanent shift in customer behavior. How should you gear up for it? What should your strategy be to ensure that you benefit from this massive shift?

Dx

Accelerating Digital Transformation

The pandemic has completely re-defined how we collaborate. With everything going virtual, it’s important to understand how to achieve better employee productivity with technology.

Ex

Building the ‘Ready for Anything’ Workplace

Has work culture become the hero or villain in your organization in the post pandemic world? This discussion among HR and IT professionals talk about how they’ve transformed their organization’s work culture for the better

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