The ongoing pandemic has converted every home into a mini-office. This simply increases the number of office locations to manage with multiple end point devices, WiFi networks, etc. The challenge is to enable a smooth Employee Experience to ensure enhanced productivity.

Customer interactions have also gone virtual due to the pandemic, curbing most business travel. The challenge before organizations is to figure out how to deliver excellent Customer Experience in a virtual world.

Many business processes have also lost importance in the physical world, meaning organizations have to squeeze the timelines of their Digital Transformation initiatives from a few years to ‘immediate’.

The Challenge falls on CIOs to Re-think how employees will work in a hybrid work environment, Re-think customer experience, as most conversations are happening virtually, and re-visit business processes to accelerate digital transformation.

Organizational growth in the New Normal therefore depends upon the Digital Experience is given to customers, employees and partners. How do you enable such an experience?